Returns & Refunds Policy

1. Refund Method

• All approved refunds are issued as Snap Peptides store credit only.
• Store credit will be delivered by email as a unique coupon code redeemable on a future order at Snap Peptides.
• Store credit does not expire.
• Store credit has no cash value and cannot be transferred or redeemed for cash.

2. Order Modifications

Once an order has been submitted, no changes can be made. This includes changes to:

• Products or quantities
• Shipping or billing addresses
• Payment method
• Coupon or discount application

If a change is required, the order must be canceled before fulfillment begins, where eligible, and a new order must be placed.

3. Returns

Returns are accepted only when all of the following conditions are met:

• The products are unused, unopened, and factory-sealed.
• The return is requested within 14 days of the original purchase date.
• The return is approved by Snap Peptides before the products are shipped back.

Approved returns are issued as store credit only. Store credit will be provided after the returned products are received and inspected.

Original shipping charges are non-refundable. A 10% administrative fee will be deducted from the store-credit amount to cover payment processing, inspection, and restocking costs.

Customers are responsible for return-shipping costs unless the return is due to a verified mistake by Snap Peptides.

4. Damaged or Missing Items

Damaged products, missing products, or other order issues must be reported within seven days of the original delivery date.

Customers may be required to provide photographs of the products, packaging, shipping label, and any visible damage.

Once the issue has been verified, Snap Peptides will provide either a replacement shipment or store credit at its discretion.

5. Cancellations

Cancellations are accepted only before fulfillment begins.

Once fulfillment has started or a shipping label has been created, the order is final and cannot be canceled.

An eligible cancellation made while an order is still in processing status will receive store credit for the full eligible balance of the order. This credit may be used toward any future Snap Peptides product purchase.

6. Quality Assurance and Replacements

Snap Peptides stands behind the documented purity and quality of its products. Replacement requests involving reconstituted products are subject to strict quality-control verification.

Reconstitution Media

Replacement requests will only be considered when the researcher used Snap Peptides or Hospira reconstitution solution. Using any other solvent or reconstitution solution voids this replacement guarantee.

Storage and Handling

Products must be stored, handled, and reconstituted according to the applicable product instructions and accepted laboratory practices. Improper storage, handling, contamination, or reconstitution voids replacement eligibility.

Research Outcomes

Snap Peptides does not provide refunds, store credit, or replacements based on subjective research outcomes, experimental results, or perceived efficacy.

Approval of any replacement remains subject to review and verification by Snap Peptides.

7. Policy Abuse and Payment Disputes

Fraudulent return requests, false reports of missing or damaged products, unauthorized payment disputes, or abuse of this policy may result in the denial of store credit or replacements and the restriction of future purchases.

Nothing in this policy limits any rights that cannot legally be waived.

8. Acceptance

By submitting an order through Snap Peptides, the customer confirms that they have read, understood, and accepted the terms of this Returns & Refunds Policy.